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General Terms and Conditions:
All goods for hire remain the property of Sarah's sensational sweets.
Unless you ask us not to, We reserve the right to take photographs of the hired equipment for promotional purposes.
The sweet cart can be hired with or without sweets. Sweet Cart Hire does not allow the customer to add their own sweets to those provided as part of a package, this is for insurance and product traceability purposes.
Under no circumstances can any banners or decoration be attached to the sweet cart, customers are not permitted to stand drinks on the carts as this may result in staining and water damage. Any damage to the sweet carts caused by drinks or glasses will incur a charge. Missing items or damaged items will be charged at the full replacement value, and we will not accept any substitute replacements.
To Make A Booking you can either contact us on 0779200214, visit our shop or you can email us sarah@sarahssensationalsweets.co.uk. Upon receipt of your enquiry we will confirm availability for the date and a booking form will be sent to you.
The requested date will be provisionally held for 7 days and confirmed we have received your completed booking form and the non-refundable deposit of £25.
Payment:
A £25 non-refundable deposit is payable upon booking to secure your date. This will be deducted from your total balance. The outstanding balance is due one week prior to your event. We will also require a breakage deposit of £50 with the final balance and this will be refunded in full within one week of the event, subject to there being no damage or loss to the Sweet Cart or equipment. Payments can be made by bank transfer, Paypal or cash.
Cancellation:
We understand that occasionally circumstances do change, and we reflect this in our cancellation charges. You can cancel your order anytime up to four weeks before your event with no further financial penalty. Your non-refundable deposit of £25 will not be refunded.
If you cancel your order between 28 days and 14 days of the event you will be charged a cancellation fee, this will be 25% of the total order value. If you cancel your order between 13 days and 7 days of the event you will be charged a cancellation fee, this will be 50% of the total order value and if cancellation is within 6 days of the event you will be charged a cancellation fee, this will be 80% of the total order Should you wish to cancel your order with us then it must be done in writing and we must acknowledge receipt of this. Please note that the booking deposits are non refundable.
If for any unforeseen reason we are forced to cancel your order then you will be notified by email and all deposits and payments made will be refunded in full.
Amendments:
We appreciate that you may need to change your booking/order due to a number of reasons, should this happen we require you to notify us within a reasonable time period, all alterations will be subject to availability.
Delivery: Delivery fees will be notified in advance of the booking. There may be circumstances which the delivery fee is waivered so please contact us for a full quote.
Sweet Cart Delivery/Set up:
It is the customers responsibility to seek permission from the venue and to ensure there is sufficient space for the sweet cart at the venue. The dimensions of the cart are: Width - 62cm Length - 125cm Full height when assembled - 172cm It is also the customers responsibility to ensure there is a loading bay or equivalent at the venue to allow us to unload and reload the cart and equipment.
Safety information:
Please be advised that some sweets may contain or have traces of nuts or nut oils, they may also have been in contact with products and sweets containing nuts. We can not be held responsible for any issues resulting from any food allergies. Customers should ensure that young children are supervised at all times to avoid the risk of suffocation or choking from plastic sweet wrappers or plastic bags. We can not be held responsible for safety issues which occur from the use of our equipment or consumption of our confectionary at your event.
Complaints:
In the unlikely event of any dissatisfaction on your part, please inform us within 14 working days of your event taking place. We reserve the right to refuse compensation with any complaint received after 14 working days after your event has taken place. Making a booking with us denotes that you have read, understood and agree with these terms and conditions.